Refund & Return Policy

RETURN POLICY QUICK LOOK

Situation	Policy
Before shipment	4% cancellation fee
Within 180 days: Opened but unused	Minimum 15% restocking fee
Within 180 days: Installed, but no fuel passed through and not placed into service	Minimum 25% restocking fee, if approved
Installed, fueled, tuned, or used	No return or refund
More than 180 days after delivery	No return or refund, except an approved warranty claim

All returns require prior approval and inspection. Authorization to send a product back does not guarantee a refund, credit, or specific refund amount.

Products purchased through an authorized Wisher Performance dealer must be handled through the original selling dealer.

NONRETURNABLE SITUATIONS

The following are not eligible for return:

Products more than 180 days from delivery
Installed, fueled, tuned, or used products
Custom or special-order products
Modified or altered products
Products incorrectly installed or damaged through incorrect installation
Products damaged during installation, removal, use, or improper handling
Products made unsellable due to installation, use, damage, modification, or handling
Products missing hardware, fittings, components, accessories, documentation, packaging, or the Wisher Performance kit ID card
AuxJection products once a customer-specific tune file has been created and delivered or otherwise made available
Software purchases, custom tuning files, digital modifications, and delivered digital products. These items are final sale.
All Garage Sale purchases are final sale.

Cancellation Policy

Orders canceled before shipment are subject to a 4% cancellation fee to cover nonrefundable payment-processing costs.

If an order has already entered fulfillment, packaging, production, customer-specific work, or shipment, cancellation may no longer be available.

Once an order has shipped, it cannot be canceled and will be subject to the applicable return policy.

To request a cancellation, submit a cancellation request through your customer account portal or contact Wisher Performance as soon as possible with your order number.

Return Policy

AuxJection orders are no longer eligible for return or refund once a customer-specific tune file has been created and delivered or otherwise made available, even if the physical product has not been installed.

1. Opened but Unused Products

Products that have been opened but have not been installed, operated, fueled, modified, or otherwise placed into service, and for which no customer-specific AuxJection tune file has been delivered or otherwise made available, may be eligible for return within 180 days of delivery.

Approved returns in this category are subject to a minimum 15% restocking fee.

Products must be returned in complete, resalable condition and are subject to inspection before any refund or credit is issued.

2. Installed but Not Placed Into Service

Products that have been installed for fitment purposes but have not had fuel passed through the system and have not been operated or otherwise placed into service are not automatically eligible for return.

Wisher Performance may, at its sole discretion, authorize a return within 180 days of delivery.

If approved, the return will be subject to a minimum 25% restocking fee.

Additional deductions may apply based on:

Installation marks
Condition of the product
Condition of the packaging
Missing or damaged packaging
Cleaning or reconditioning required
Reduced resale value
Replacement hardware or components required

3. Installed, Fueled, Tuned, or Used Products

Products that have been installed and placed into service are not eligible for return or refund.

A product is considered used once fuel has passed through the system or the product has been operated or subjected to conditions including, but not limited to:

Vehicle operation with the product installed
Fuel or fluid exposure
Pressure
Heat cycles
Data logging
Dyno testing
Street driving
Track use or racing
Calibration or tuning performed with the installed product
Any other operation that prevents the product from being resold as new

Wisher Performance may review unusual circumstances individually. Any such review is discretionary and does not guarantee a return, refund, exchange, credit, or specific refund amount.

If Wisher Performance ships an incorrect product or makes a fulfillment error, applicable restocking fees will be waived.

To request a return, submit a return request through your customer account portal or contact Wisher Performance as soon as possible with your order number and full details of the issue.

Dealer Purchases

Products purchased through an authorized Wisher Performance dealer must be handled through the original selling dealer.

Dealers may establish their own return, refund, exchange, or customer-service policies with their customers. However, a dealer's decision to refund, credit, exchange, replace, or otherwise compensate its customer does not automatically require Wisher Performance to reimburse, credit, replace, or compensate the dealer.

Any dealer seeking a return, refund, exchange, replacement, or credit from Wisher Performance remains subject to Wisher Performance's applicable return and dealer policies.

Wisher Performance will not issue refunds directly to customers who purchased through a dealer.

Return Shipping

For an approved return, Wisher Performance will provide a prepaid return shipping label.

Unless the return is due to a Wisher Performance error, manufacturing defect, or approved warranty issue, the cost of the return label will be deducted from the customer's refund or credit.

Original shipping charges are nonrefundable.

For orders that originally qualified for free shipping, Wisher Performance may deduct its actual outbound shipping cost from an approved discretionary refund or credit.

Customers are responsible for securely packaging returned products. Damage caused by inadequate return packaging may reduce or eliminate the refund or credit.

Wisher Performance is not responsible for return packages lost during transit.

A return is not considered received until it has been delivered to Wisher Performance. Refunds or credits will not be issued for return packages that are lost in transit before delivery.

Defects, Damage, or Order Issues

Shipping damage, missing items, incorrect items, packaging issues, or other order discrepancies must be reported to Wisher Performance within 14 days of confirmed delivery.

Claims may require photo or video documentation before a resolution is approved.

Product defects or failures that occur after delivery are subject to the applicable Wisher Performance Warranty Policy.

If Wisher Performance ships an incorrect product or makes a fulfillment error, applicable restocking fees and return-shipping costs will be waived.

Refund Processing

Once a returned product is received, Wisher Performance will inspect the item and determine whether it qualifies for a refund or credit and, if so, the final amount.

Any applicable restocking fees, return shipping costs, outbound shipping costs, missing-component charges, damage deductions, or reconditioning costs will be deducted before the refund or credit is issued.

Approval to return a product does not guarantee approval of a refund, credit, or specific refund amount.

Approved refunds will be returned to the original payment method when possible.

Refund processing times may vary depending on the customer's bank or payment provider.

Policy Exceptions

Any exception to this policy is made solely at the discretion of Wisher Performance.

An exception made for one customer, dealer, order, or circumstance does not modify this policy and does not create an obligation to make the same exception for any other customer, dealer, order, or circumstance.